Fortitoken error 12 All users who require to connect via SSL-VPN have a FortiToken mobile assigned and their token is active. The authentication server notifies the provisioning server that the token has been assigned for activation and receives an activation code to forward to the end user. 4 as your post is tagged). Ensure that your FortiTokens are properly registered and activated on the FortiGate device. Scope FortiAuthenticator, FortiToken, FortiGate. Do not put the FortiToken on a key ring as the metal ring and other metal objects can damage it. Note: The ' Import Free Trial Tokens' button will only be shown if there are no free FortiTokens listed. Scope FortiToken. May 22, 2022 · how to troubleshoot error -7650 (in the CLI) or an Internal server error (in the GUI) seen when activating a new FortiToken Mobile. Dec 20, 2019 · the meaning of the error 'service error' or 'Subscription Required' message for FortiToken Cloud license status. 6. The problem is that I have two users that are not even asked for the token code when logging in to SSL-VPN, currently using FortiClient 6 This error discusses 'Some Unknown Error!' while assigning FortiToken to a user. x Token Activation FortiToken Mobile allows you to install tokens that are issued from FortiGate, FortiAuthenticator, and FortiIdentity Cloud, as well as third-party tokens such as those used for two-step verification by Dropbox, Google, Amazon, and Microsoft. Oct 17, 2025 · how to troubleshoot the issue of service unreachable for the FortiToken Cloud after 7th September 2024. Scope FortiToken Oct 4, 2023 · how to troubleshoot when an FortiToken Mobile Push notification is not working. Once the user is added to the user definition FortiToken Statuses When troubleshooting FortiToken issues, it is important to understand different FortiToken statuses. 4 with FortiToken and a trusted host configured. Scope This article explains why Token transfers between mobile phones are grayed out or unavailable. Jul 20, 2023 · Troubleshooting the “Internal Error” Message: Upon adding a FortiToken Mobile license to the FortiGate Firewall, administrators may encounter an “Internal Error” message, which can be perplexing to troubleshoot. There have been no problems for other users, including an unlocked Pixel running Android 12. If the FortiToken has drifted, the following must take place for the FortiToken to resynchronize with FortiOS: FortiOS prompts the user to enter a second code to confirm. Solution From the GUI: Go to System -> Administrator, create a new admin account, and enable 'two-facto To add a new FortiToken to a user, the FortiToken must first be added to the FortiGate unit, verified by the FortiGuard system, and FortiGate and FortiToken time must be synchronized. Requirement: Configure FortiToken Mobile Push configuration on the FortiGate: config system ftm-push set server-cert &# Feb 18, 2016 · Yes, I disassociated it on the fortigate, then re-added it and sent another code to the user so he may apply it to his fortitoken mobile app on his new phone. FortiToken Mobile licenses, are supported from the same versions onward, but only for FortiToken Mobiles licenses shipped after 4th of August 2025. Oct 7, 2025 · how to configure and troubleshoot the push notification service. Scope FortiGate. To diagnose and resolve this issue, Fortinet requests to verify the connectivity to the FortiToken Cloud server before proceeding. The FortiToken can be issued from FortiGate, FortiAuthenticator, FortiToken Mobile for iOS and FortiToken Mobile for Android support localization in English, simplified Chinese, traditional Chinese, Japanese, French (France and Canada), and Spanish. We use FortiToken to enable 2FA, but sometimes user get a 'server unreachable' error Apr 29, 2024 · This article discusses the error Failed to send activation code. Application downloaded from Microsoft Store and have version 4. They enter the code at the prompt. Afterwards, select the tokens and delete them. Jul 11, 2019 · how to re-add a trial or licensed FortiToken Mobile (FTM) after accidentally deleting it without restoring a backup configuration, or how to restore a license stuck in a state where it is not possible to provision the trial FortiToken to a user. FortiOS uses both codes to update its clock to match the FortiToken. All setting is done, status connection to AD is joined and we can Syncronization the user from AD. Solution Note that HA clusters of two units that share a single license (vSN / Virtual Serial Number) are not entitled to Trial FortiTokens. tokens are stored on the fortiauthenticator, user apparently traded his phone in for newer model, and this is the first time we have needed to do this. 1. SolutionFortiAuthenticator c Jul 26, 2022 · Hey Rroy, do you still have issues with assigning tokens? Regarding the anycast/protocol settings, they are only available in higher firmware versions (assuming you are on 5. Oct 24, 2025 to Nov 20, 2025 UTCOperational An authentication server administrator assigns a FortiToken Mobile token to the user. I can ping fds1. 1027 When App started I press plus sign below to add new account. fortinet. Apr 7, 2022 · how to troubleshoot the ‘Authentication failure’ issue upon accessing FortiGate with 2FA (FortiToken Mobile) due to the wrong date/time and/or NTP pro Registering and provisioning FortiToken Mobile tokens To deploy FortiToken Mobile for your end users, you must first register the tokens on FortiGate or FortiAuthenticator. Platforms that support FortiToken Mobile: Platform Device and Firmware support Android Android 12 or later iOS iOS 12 or later Windows Jun 21, 2022 · Hi everyone, Every time I try to assign a new token and save the configuration, the error "FortiCare unreachable" comes out. ScopeFortiAuthenticator. ScopeFortiAuthenticator. Tap info on an iOS device or the menu icon on an Android device. Scope FortiToken mobile with FortiAuthenticator. Try the following command: execute fortitoken-mobile renew (Serial Number of particular Token) Example : execute fortitoken-mobile renew FTKMOBxxxxxxx. If the token has the ' set seed ' displayed in ' show user fortitoken ', but shows an error in ' diag fortitoken info ', delete this FortiToken first. If the FortiToken mob Home FortiToken Frequently Asked Questions Error Copy Link Copy Doc ID 10a95bdc-2ae4-11ec-8c53-00505692583a:971392 Download PDF If the FortiToken has drifted, the following must take place for the FortiToken to resynchronize with FortiOS: FortiOS prompts the user to enter a second code to confirm. Additionally, it covers the process of reassigning a FortiToken previously assigned to one user, enabling it to be reused by another user. . Test the configuration by the user logging in and being prompted for the FortiToken generated code. But, when we try to join using Access point using MSCHAP v2, the login success and the certificate can see but after Aug 29, 2019 · how to resend activation codes for mobile FortiTokens registered on a FortiAuthenticator or FortiGate. To use the FortiToken on FortiGate, it is necessary to note: When the FortiToken mobile license is activated, the license should be registered under the Master FortiGate serial number in case of an HA cluster. ScopeFortiOS. Fortinet Support wants me to troubleshoot with the user. If it isn't, you can't fix it from the FortiGate, need to reach out to TAC. Solution FortiToken drift indicates a time synchronization issue. This is intended for a lanyard to be inserted so the device can be worn around the neck, or easily stored with other electronic devices. Frequently Asked Questions Overview Token Settings Management FortiClient & FortiToken Mobile Error FortiToken Mobile & FortiGate FortiToken Mobile & FortiAuthenticator Change Log Home FortiToken Frequently Asked Questions Sep 24, 2019 · To import FortiToken Mobile through the CLI: FGT # execute fortitoken-mobile import <Activation Code> If there's no activation code received via email, try to select ' Import Free Trial Tokens' and Refresh (newer versions will display a 'Download' button). ScopeFortiGate, FortiToken Cloud. 2, so it might be time for a firmware upgrade. For help with FortiAuthenticator logging, see Logging. The same applies to non-admin users. ScopeFortiAuthenticator v6. ScopeFortiGate FortiToken Statuses When troubleshooting FortiToken issues, it is important to understand different FortiToken statuses. In this case, the users receive the token code however the For Aug 18, 2024 · how to diagnose and fix an issue where the user receives a FortiToken license error with code -7566 while importing a FortiToken through the CLI. Scope FortiToken Mobile. May 9, 2023 · This article defines the error 'token code is wrong (7203)' after 48% of SSL VPN connection. Jun 14, 2019 · disable —No MFA. The work around that TAC support showed me was to run from the CLI "show user fortitoken" That will show you all the token licenses and the activation key, so you can send it to your end user. fortitoken —FortiToken (FTK) or FortiToken Mobile (FTM). Note: This option requires an SMS server and SMS phones. While online authentication works just fine, sometimes some users fail to login when they open a Windows session in offline mode (disconnected from the Corp network). There is Sep 26, 2019 · how to activate the FortiToken mobile license in FortiAuthenticator. Solution In the CLI, it gives the followi This document details how to set up FortiToken support for your end users on either a FortiGate or a FortiAuthenticator. Then the FortiToken can be applied to the user account. If the issue is still persisting, you might want to consider opening a ticket with Fortinet Technical Support for assistance with digging into the connection between FortiGate and the FortiToken Dec 17, 2024 · the FortiToken Mobile tokens configuration on Users Mobiles stops Pushing Notification for 2FA. The user is also getting a token code box to ent the issue of being unable to log in to FortiGate after a firmware upgrade to v7. Home FortiToken Frequently Asked QuestionsDownload PDF Dear all, I have a strange situation and cant really get my head around it: FortiGate 50E running 6. Note: FIC is the default MFA method. Oct 13, 2017 · Unable to provision mobile token Working on a lab firewall today to test some FortiToken stuff and when trying to associate one of the FortiToken Mobile trial tokens to a user I get this error: Unable to provision mobile token FTKMOBxxxxxxxxxx with forticare Jul 26, 2022 · This article describes why FortiAuthenticator receives an error message as follows while registering FortiToken mobile: FortiToken Mobile license activation error. After registering the tokens, you can assign them to your end users. Mar 3, 2021 · Hello, I use Forticlient 6. Apr 3, 2024 · how FortiToken is used as a two-factor authentication on FortiGate. Figured it out, it's a problem with the firmware, I have to put the fortitoken code after the password in the login screen and it works. Solution For Push Notification to work seamlessly, there should be an Admin account on FortiGate without Trusted Host feature (Res Apr 18, 2023 · This article describes steps to take when the error 'Failed to retrieve FortiToken Cloud status' appears in the FortiGate GUI. FortiToken is available as either a mobile or a physical (hard Oct 24, 2022 · We have problem connecting to FortiAuthenticator (EAP-PEAP) using Active Directory. Resetting tokens for Two-Factor Authentication You can reset tokens for FortiToken Mobile and third-party authenticator apps: Jan 10, 2023 · the case when FortiAuthenticator is out-of-syn and getting the error message 'Anomalies on FortiToken'. 0. I've read the forums, but nothing works. There I enter my username and password provided by customer who have FortiGate set on their side. Solution Note: For FortiToken Mobile licenses shipped on or after August 4th 2025, FortiToken Mobile license transfer is only permitted in cases o Jun 10, 2025 · a case where an error was obtained when enabling OTP using SMS for imported LDAP users. Scop May 13, 2022 · common causes of errors where the SSL VPN stops negotiating at specific percentages and offers solutions. What I already checked: - Old users can Need help. ScopeFortiGate, FortiToken Mobile. One user upgraded his unlocked Pixel phone Aug 23, 2022 · Hello, I have Fortitoken Windows installed under Win 10 Pro. FortiToken 410 supports FIDO U2F and FIDO2 protocols. 5. Nov 3, 2023 · Hello, We experience a weird issue with some of our users. 5, 8. 1, users are synchronized via LDAP server (MS AD). Solution Upon t but - when I try to signon to forticlient ssl vpn with that test user, the prompt for the forticlient is to "enter the token code or send a notification to your fortitoken mobile", I get the prompt on the fortitoken app on my phone, approve it, but the apps stays at "approving" until forticlient itself comes back with "token denied or timeout" FortiToken Statuses When troubleshooting FortiToken issues, it is important to understand different FortiToken statuses. 2. Bug again, the key condition is that the license (s) is bound to the FortiGate's serial number. info I found online was either out of date, or was for transferring the token to a different fortigate FortiToken Statuses When troubleshooting FortiToken issues, it is important to understand different FortiToken statuses. Additionally, the Mobile Token license cannot be used i Aug 21, 2025 · how to resolve a situation when the Hardtoken / SoftToken is stuck in the pending status even if it has already been assigned to FortiGate. Solution For Trial Tokens (2 Mobile Tokens included in all Fortiga The article describes how to resolve the Permission Denied issue from the FortiClient (SSL VPN) with 2FA. Jun 7, 2023 · 3. ScopeFortiGate, FortiToken. 1150 and I'm trying to connect to the VPN, but it goes up to 45% and shows the error message "Permission denied (-455)". Scan the transfer code on the new device to complete the token transfer process. ScopePush Notification Failing for Existing or New FortiToken Mobile users. Generally, this error is regarding connectivity to the FortiG I want to transfer a Forti token between two Android phones, but when I go to the FortiToken Mobile app and click on the 'Transfer tokens' option… This document details how to set up FortiToken support for your end users on either a FortiGate or a FortiAuthenticator. It needs to be re-activate, re-provision(reassign) after Nov 2, 2021 · HA clusters of 2 units that share a single license (vSN / Virtual Serial Number) are entitled to Trial FortiTokens from FortiOS versions 7. Related documents:Add FortiToken multi-factor authenticationUser creation and token assignmentToken management, creation and import Scope FortiAuthenticator. 4. When I log into the VPN on my PC, it successfully sends a prompt to my mobile app, but when I hit approve, I get the message "Token code is wrong (-7203)" Does anyone have any suggestions for a fix? Much appreciated. Tap Transfer Tokens and follow the instruction to start the token transfer. A few days later they reported that all the PENDIN Dec 28, 2018 · Technical Note: FortiToken Mobile provisioned on FortiAuthenticator gives 'FTM provision: HA cluster SN FACYYYXXXXXXXXXX error: Product is not registered (21)' Oct 6, 2025 · why trial Tokens failed to import to FortiGate, and it shows only one token all the time. What to do? Thanks for your help. sms —Simple message service. trueHi, I've set up two factor authentication with the FortiClient VPN and FortiClient mobile app. To achieve multi-factor authentication (MFA), FortiToken integrates with FortiAuthenticator and FortiGate Next-Generation Firewalls and is part of the Fortinet Identity and Access Management (IAM) solution. Jun 23, 2025 · how to correct the issue when the FortiGate shows the error:'-333' via CLI when trying to provision the mobile token. Solution Title and Links Description Technical Note: FortiToken basic troubleshooting Describes the first w Dec 5, 2022 · This article explains how to diagnose and fix an issue where the user receives a FortiToken license error with code -7500 while importing a FortiToken 2 days ago · diagnosing and resolving the error 'import fortitoken license error: -7549' when trying to import FortiToken Mobile. If you receive an error message indicating that FortiToken Mobile activation failed, please check your activation code and re-enter the code. It is the client component of Fortinet’s highly secure, simple to use and administer, and extremely cost effective solution for meeting your strong authentication needs. The error message displayed is: 'Unable t If the FortiToken has drifted, the following must take place for the FortiToken to resynchronize with FortiOS: FortiOS prompts the user to enter a second code to confirm. Solution This solution is applicable for Trial and Licensed Tokens after accidentally deleting them without access to the license key file. Solution: Check if FortiGate can connect to FortiGuard servers: exec FortiToken 410 is an all-in-one USB security key that can be used for multi-factor authentication (MFA) or passwordless login when using online services, device login (such as FortiGate), or network (such as VPN/ZTNA). FortiTokens have a small hole in one end. FortiToken helps prevent breaches that occur due to compromised user accounts and passwords by increasing the certainty of the identiy of users attempting to access resources. Connectivity Issues: If FortiAuthenticator is reporting connectivity issues, verify if it is possible to ping these servers. ScopeFortiGate. The administrator must have a copy of good well-known b what is the simplest way to transfer fortitoken from one phone to another for same user. Mar 5, 2024 · Object set operator error, -7567," relates to FortiToken or the FortiGate device's configuration. The error message is shown F Dec 28, 2022 · This article explains the reason why a certain FortiToken cannot be used on different smartphones and gives some technical tips for it. It's supposed to be fixed in 6. Nov 8, 2018 · To delete the token, make sure to unassign/revoke it from the User it is assigned to. Scope FortiGate, FortiToken. Scope Solution Enabling two-factor authentication fo Jul 19, 2022 · This article explains the procedure for resolving a Hard Token error when assigning it to a profile or user. Feb 6, 2022 · what to do when the error 'import fortitoken license error:- 7566' is showed when the mobile FortiToken is using the activation code. At the same time the push auth message arrives to a mobile. I have 2fa using forti token mobile On the mobile app, it pops up to approve, but after approve, it says login validation failed token code is invalid I tried to do lost Fortitoken and when I got to this page, no sms code Mar 27, 2020 · the procedure to migrate Hardware and Mobile FortiTokens to a new FortiGate or FortiAuthenticator. ScopeFortiGate, FortiToken Sep 8, 2025 · how to resolve Token drift and token sync errors when using FortiToken Two-factor authentication for SSL VPN login. The FortiToken is an electronic device like a cell phone and must be treated with similar care. Jul 26, 2024 · DNS Issues: If FortiAuthenticator is reporting a DNS issue, investigate why the DNS server cannot resolve the FortiToken Mobile Provisioning Servers. It generally works for me, but I have found that after a computer restart, I have trouble connecting. My company recently switched to using Forticlient and Fortitoken for remote connections. 8. In the FortiToken Information section, select the "Resynchronize Token" checkbox and click on "Update" 4. This error may show when assigning a FortiToken Cloud to a user from the FortiGate GUI. It can occur due to a system time change on a FortiGate or a mobile device. Feb 22, 2022 · how to fix error in GUI "FortiCare unreachable", while assigning FortiToken to local user. Then I reinstalled FortiToken Mobile Mobile after the new FortiToken Mobile app and activated the same token, but I cannot receive push notifications. FortiToken Statuses When troubleshooting FortiToken issues, it is important to understand different FortiToken statuses. Solution There is a change of public IP for the FortiToken Cloud server on 7th September 2024 as per the announcement made: 'FortiToken Cloud primar Nov 8, 2018 · how to fix the Token Status as Error / Provision Timed Out. 0 onward only. A security token is a 6-digit or 8-digit (configurable) one-time password (OTP) that is used to authenticate one's identity electronically as a prerequisite for accessing network resources. This also covers RMA devices that have been replaced w Jul 10, 2024 · We have FAC version 6. 12, 7. ScopeFortiGate, Hard token. ScopeFortiGate v6. It shows as shown in this picture. Solution Verify that the FortiCloud server is connected by issuing the following command: If the IP and port are returned then it is connected: diagnose fortitoken-cloud show serverFortiToken Cloud server ip: Feb 25, 2024 · which kind of certificate is necessary to prevent the 'Untrusted Certificate' message from appearing on FortiTokenMobile when performing a push of a Token. Solution SSL VPN is configured with FortiToken enabled for the user. Feb 19, 2025 · the FortiToken Cloud returns error (402) due to the trial license already expired and a prompt for payment is required. I have locked them and I can't unlcok them. trueThis happens when you don’t have a connection to fortiguard as it will need to talk to Fortinet to register the tokens correctly. The user gets the next code from the FortiToken. Solution Config the local user or LDAP user added on the SSL VPN portal and enable 2FA for mobile free trial tokens. If the above steps do not work, you can try to search for the object that is associated with the user you are trying to delete. email —Email. It reduces reliance on passwords while increasing security and protecting user privacy. FortiToken run into error(GUI) or unknown (CLI) status after disabled two factor authentication. I have 25 fortitokens that show available on my fortigate. Oct 16, 2019 · expected behavior after transfer FortiToken mobile license from unit to unit. Solution When FortiToken Statuses When troubleshooting FortiToken issues, it is important to understand different FortiToken statuses. Solution FortiToken has 3 main statuses: Available: The Tok Launch the FortiToken app on your old device. when I go to assign them to a user all I get is "no valid token found" from the CLI I run… Nov 12, 2020 · Hi, When connecting to FrotiGate SSL VPN with FortiToken Mobile 2FA using FortiClient 6. This document details how to set up FortiToken support for your end users on either a FortiGate or a FortiAuthenticator. 4, one of the users is getting following pop-up windows with error: "token denied or timeout. Feb 27, 2018 · I downloaded FortiClient v 5. For authe Jun 24, 2024 · Object set operator error, -7567," relates to FortiToken or the FortiGate device's configuration. Dec 4, 2022 · the situation when hard tokens are showing an error status and how to fix it. To import free trial tokens Apr 4, 2024 · can you run this command and see if it import the token again? execute fortitoken-mobile import 0000-0000-0000-0000-0000 if it doesnt, running the debug and assigning the token might give clue on what's happening : dia de cons times en dia deb app forticldd -1 dia fortitoken de en dia de en stop debug with dia de disa Aug 29, 2024 · This article provides a list of resources that can be used to configure and troubleshoot FortiToken-related issues. Wait for the resynchronization process to complete, and then try to delete the user again. fortitoken-cloud —FortiIdentity Cloud. FortiToken FortiToken Start a discussion View in Store 15 topics and 2 replies mentioned FortiToken in Fortinet Community If you receive an error message indicating that FortiToken Mobile timed out while waiting for the server, check to make sure your device can access the Internet. A FTM Admin guide says: To unlock the locked token in FOS when FortiToken Mobile Provisioning Server is reachable, use the following CLI command: execute fortitoken-mobile renew <ftm-sn FortiToken Statuses When troubleshooting FortiToken issues, it is important to understand different FortiToken statuses. com. Go to Authentication -> User Management -> Fortitokens (in the left-hand menu). The article provide This document details how to set up FortiToken support for your end users on either a FortiGate or a FortiAuthenticator. An email with a transfer code will be sent to you. Check your DNS, check your NTP and check that the fortiguard interface can talk to the internet, you may need to change the source IP via CLI command. Solution In case of an Internal Server Error, while trying to import the FortiTok Oct 31, 2023 · how to fix the issue when seeing 'State Error' while assigning a FortiToken Mobile code to the user account while the same token code shows in Mobile and then uninstalled FortiToken This happens because the token registration ID was updated on FortiToken Mobile. 3, we're using 6. Solution The cause may vary depe Aug 30, 2019 · This article explains what to do when these errors are shown while importing the mobile FortiToken using the activation code: --import FortiToken license error:-7551 --import FortiToken license error:-7561 Scope FortiGate. 9, with Windows agent version 4. FortiToken mobile config is disallowed to transfer from unit to unit. Jun 12, 2025 · how to fix the error 'FNBAMD_TIMEOUT' when users try to authenticate with an IPsec tunnel using FortiAuthenticator as a RADIUS Server. Aug 18, 2023 · how to verify FortiToken cloud Connection/Contract Information/Token Balance. Sep 26, 2022 · The user's token was reset in FortiToken Cloud. If the problem persists, contact your system administrator. Solution Push notification is a feature designed for FortiToken Mobile (FTM) and FortiToken Cloud (FTC) to ease the process of entering the OTP for users by sending a notification to the FortiToken Mobile App to Jan 20, 2025 · how to restore the accidentally deleted FortiToken Mobile using the backup configuration. (-7105) [OK]". Sep 25, 2024 · Hello, I can't access forticloud. ScopeFortiGate, Hard Token. The user could not add the new connection, due to certificate error. When closing the pop-up, the authenticati Jun 2, 2015 · FortiToken Statuses When troubleshooting FortiToken issues, it is important to understand different FortiToken statuses. 4 and I am trying to connect to My customer's network through a SSLVPN But when I try to establish connection, I get "Credential or ssl vpn configuration is wrong (-7200)" I can guarantee I have the correct credentials : - If I go to the web portal, Authentication Alerts and Troubleshooting Activation Issues If you receive an error message indicating that FortiToken Mobile timed out while waiting for the server, check to make sure your device can access the Internet. 9, 7. Solution Log in to the FortiAuthenticator WebUI (ensure it has a valid Internet connection). FIDO2 eliminates passwords entirely Apr 28, 2025 · how to resolve FortiToken Cloud License validation issues for FortiGates in HA due to cluster conflict in the FortiToken Cloud Portal. Scope Mob Mar 5, 2024 · Object set operator error, -7567," relates to FortiToken or the FortiGate device's configuration. Scope FortiAuthenticator, FortiToken Cloud. ScopeFortiGate. Duplicate token If the FortiToken has drifted, the following must take place for the FortiToken to resynchronize with FortiOS: FortiOS prompts the user to enter a second code to confirm. User tried re-installing FortiToken Mobile - same error. For help with FortiGate troubleshooting, see the FortiOS Handbook Troubleshooting and User Authentication guides chapters. 3 days ago · FortiToken Mobile is an OATH compliant, event-based and time-based One Time Password (OTP) generator application for the mobile device. This article explains how to troubleshoot when it is impossible to assign a FortiToken Mobile to a user. Dec 19, 2024 · Technical Tip : Unable to provision mobile Token with FortiCare due to error 'Object set operator error, -7500 discard the setting' 1942 0 Suggest New Article Aug 12, 2019 · how to connect to the FortiToken server to be able to download FortiToken Mobile. Can't activate fortitokens because when I'm pressing ok, "Internal Server Error" shows. ScopeFortiAuthenticator, FortiTokenMobileSolution The push token notification sent from FortiAuthenticator to FortiTokenMobile is a usefu Mar 9, 2016 · This article explains how to transfer a FortiToken Mobile to a new phone when a user gets a new device or if their phone is lost or stolen. Diag fortinet info shows that token server status is UNKNOWN. In addition to these settings you can use log entries, monitors, and debugging information to determine more information about your authentication problems. Feb 17, 2016 · "Error: If you are attempting to restore Fortitoken Mobile to a new device, for your protection you must delete and then re-install all existing tokens" I feel like we did that, anyone have a solution to this? Jan 6, 2025 · how to investigate the issue of FortiToken status, which always displays as pending even though the service is working normally. May 17, 2023 · Any logs? Where does the token live? On the FortiGate? FortiAuthenticator? Is this FortiToken or something else? Troubleshooting The following table describes some of the basic issues that can occur while using your FortiAuthenticator device, and suggestions on how to solve said issues. ScopeFortiG Apr 22, 2015 · Hi all, all fortigates have two trial licenses for fortitoken mobile. com and directregistration. 3Solution Looking specifically at the now working users, the user's tokens were PENDING. FortiToken status may be retrieved either from the CLI or the GUI, with a slightly different naming convention. Jun 5, 2015 · When FortiManager manages the system, skip the next steps as the tokens should be provided by FortiManager itself. Solution From the GUI -> System -> FortiGuard, the FortiToken Cloud license may show as not licensed, although the devices have FortiToken Mobile is an OATH compliant, event-based and time-based One Time Password (OTP) generator application for the mobile device. To add those FortiTokens, go to User & Authentication/FortiTokens -> S elect Create New -> Set the Type to Mobile Token and enter the Activation Code. Sep 23, 2024 · Troubleshooting Tip: FortiToken configuration encounters 'CLI internal error' 370 0 Suggest New Article Dec 28, 2022 · This article describes how to solve an issue where FortiToken mobile provides a 'Token is now locked' error while assigned to a remote user on FortiAuthenticator. The end user receives an activation notification via email or SMS, depending on how the authentication server is configured. FortiTokens FortiTokens are security tokens used as part of a multi-factor authentication (MFA) system on FortiGate and FortiAuthenticator. 3, 2FA with FortiToken mobile. Scope FortiAuthen that when enabling Two Factor Authentication to a FortiGate administrator, the 'Failed to add user <username> due to reason (400):'Auth C Nov 10, 2023 · how to fix an issue with a FortiToken mobile app upgraded where users receive an 'invalid server certificate: Fortitoken Mobile cannot validate th Aug 21, 2025 · This article shows one of the possible solutions for a scenario where the hardware Token has a 'Pending' status in FortiGate -> User & Authentication -> FortiTokens and the error: ' Token server status : unreachable' appears under the command: ' diag fortitoken info ' appears. Solution W May 15, 2020 · how to activate a FortiToken manually when the user did not receive the activation email/SMS for the admin account. Sep 23, 2022 · Hello, We're using FortiToken Mobile & FortiToken Cloud as second factor for SSL VPN on FortiGate 6. Solution Transferring FortiToken between mobile phones is only available if it is enabled on the FortiToken issuer. This issue occurs if the source IP used by the FortiGate is not allowed to be routed, as illustrated below: Scope FortiGate. zktbyskp dwqo avpe jejf xrbqk uccz aikdw kluz bzoys fhud jwbbdnn xwrufroj itrrh uds cel